Support

Frequently Asked Questions

What is ServiceSurveys.com?

ServiceSurveys.com, Inc. is a full service on-line survey provider.  ServiceSurveys.com offers a fully customized program for soliciting and tracking customer feedback in a secure, speedy, easy to use and cost-effective format.  ServiceSurveys.com, Inc. is affiliated with Mystery Guest, Inc., a full service market research firm providing customer service evaluations nationwide since 1992.

How can I contact ServiceSurveys.com?
You can reach us by telephone, fax and e-mail:

Toll free telephone numbers
Voice Line             888.269.9468 x.104
Fax Number            800.322.3375

E-mail addresses
Technical Support            support@ServiceSurveys.com
Customer Service            info@ServiceSurveys.com

How will ServiceSurveys.com send a prize or gift for my survey response?
Respondents to ServiceSurveys.com will be informed in advance of any applicable contests or rewards.  All completed surveys with eligible and confirmed e-mail addresses will receive a confirmation at the end of the survey providing contest completion dates and/or reward delivery information.

What is ServiceSurveys.com's privacy policy for survey respondents?
None of the personal, private information that is uploaded or entered on the Web site by individual members is viewed by MysteryGuest except for the purpose of profiled scheduling and account activation, nor is it distributed to others outside of the site (except in the rare case involving reported violations of our use policies or legal statutes.) We do collect some data, always with your knowledge and consent, which is used to personalize the site for your convenience and for the benefit of our mystery shopping business.

In no case is the personal information about individual members sold or otherwise shared with advertisers, sponsors, partners or other 3rd parties. And under no circumstances is this information collected or distributed in any form without your prior knowledge and consent.